IOW - Innovation Centre



How to Find Us

The clinic is situated on the first floor of the Innovation Centre, in St Cross business centre, along Monks Brook. Your Satnav may take you left of Dodnor Lane but there is no access along this road. Please Note -  this clinic is not on the hospital site or in the Laidlaw Day Hospital. Please do not attend the hospital site.


There is free parking at the Innovation Centre; however we cannot guarantee a parking space. Disabled parking is available in the Innovation Centre car park.
Other transport options

The nearest bus stops are those for the hospital, on Hunny Hill (opposite B&Q). It is about 0.5 mile walk from the bus stop, cutting through the hospital car park.

Disabled access

There is disabled access into the building and a lift to take you to the first floor, but our treatment room is not suitable for wheelchairs.

What to do on arrival

Please note the Centre opens at 08:30 and the main door will be locked until this time. The innovation has a main reception but you do not need to check in with them. Follow the signs to the physiotherapy service upstairs.
•    If you take the stairs, come through the door at the top and turn left.
•    If you take the lift, go through the door beside the ground floor reception, the lift is on your right. Travel to the 1st floor and turn right out of the lift. 
The physiotherapy office door will be open, if there is no administrator; please do not knock on the clinic doors inside the room unless you have arrived late. Please take a seat in the Ascenti waiting area. This is beyond the Ascenti office, through the double doors and into the Resource Centre, immediately on your right. Please take a seat in the small waiting area next to the water fountain and not in the main room which is for staff members. Your physiotherapist will collect you from there.

Useful contact information

Please call us directly on 03306 780 850 if you need to speak to us about your appointment.








Innovation Centre, St Cross Business Park, Newport, PO30 5WB
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What is physiotherapy?
Physiotherapy is a recognised medical profession that can help you to elevate your health by restoring movement and function to the body if you are affected by injury, illness, disability or pain. 
Learn more about physiotherapy and how it can help you. 

What qualifications do your physiotherapists have?
Ascenti physiotherapists are recognised medical professionals who have completed a degree and hold a valid certificate with the Chartered Society of Physiotherapy (CSP). 

Is physiotherapy safe?
We uphold the highest standards of safety and take our responsibilities as a healthcare provider seriously, which is why we are a trusted partner to more than 40 NHS organisations and 200 private businesses. Learn more about quality and safety at Ascenti. 


How can I give feedback about my experience with Ascenti?
Please share your feedback with us using our compliments and complaints page. 

Preparing for your appointment

What should I wear? 
With your consent, you may be asked to remove or move clothing so that they can easily access and treat the area concerned. For this reason, it is better to wear loose and comfortable clothing that can be easily taken off or moved. 

For example, if you are attending for a problem with your legs, you may wish to bring a pair of shorts. For assessment of your neck or arms, a strappy or sleeveless top may be useful.

If for religious or personal reasons you are not happy to undress, please inform your physiotherapist who will be able to adapt the treatment if necessary.

Can I bring my children with me to my appointment?
Yes, you can bring children and minors to the appointment with you. They will have to join you in the treatment room. 

Do I need to bring any form of ID?
No. You do not need to bring any ID to your appointment. 

Treatment - what to expect

What will happen at my initial assessment?
Your physiotherapist will ask you to tell them as much as you can about the issues that you are experiencing. 

They will need to assess you and look at the area of your body causing you problems, so you should be prepared to remove some clothing if necessary.

Your physiotherapist will explain what your issue or injury is likely to be and the ways that we can help to treat the problem. 

There may be some time for treatment at the end of the session, but this will depend on your condition. 

What will happen at my follow up appointments?
Your physiotherapist will only have time to focus on one or two issues at each of your follow up appointments, so you should talk to them about what is a priority for you. 

At the start of every appointment your physiotherapist will ask if there have been any changes since your last visit. 

Most of your appointment will be spent treating you – learn more about treatment with us. 

Depending on your personalised treatment plan, this may mean your physiotherapist using techniques such as soft tissue massage or helping you to build strength through exercise therapy.

How long do appointments last?
If you are pay as you go or private customer your initial assessment will last around 30 minutes and follow up treatment sessions will also last around 30 minutes each.

How will I feel after the treatment session?
Your treatment with us is likely to include manual therapies, such as soft-tissue massage and joint mobilisation

Many people report feeling an immediate sense of relief during and after these treatments, but it is also common to experience some discomfort, such as:

•    Pain or tenderness around the area
•    The feeling of heat or warmth   
•    Irritation or redness

Initial discomfort like this is completely normal and you should feel better after three days. 

Your physiotherapist will give you advice about how to manage post therapeutic effects, which may include avoiding any strenuous activity and applying ice to the area. 

How long should I wait between appointments?
Your physiotherapist will be able to advise