Surrey Heath Community Physiotherapy

Physiotherapy is a recognised medical profession that can help you to elevate your health by restoring movement and function to the body if you are affected by injury, illness, disability or pain.

We uphold the highest standards of safety and take our responsibilities as a healthcare provider seriously, which is why we are a trusted partner to 14 NHS integrated care boards (ICBs) nationwide.

Ascenti physiotherapists are recognised medical professionals who have completed a degree. Every physiotherapist is registered with the Health and Care Professions Council (HCPC). 

You will get more from your treatment with us if you are able to think about your issue and what you want to get out of your physiotherapy session beforehand. 

If you have had a problem for a long time, it can be easy to forget when things started and how the pain may have changed over time. Below are some questions that you are likely to be asked by your physiotherapist:

• What do you want to get out of the treatment session?
• Where are you experiencing any pain?
• When did the problem first start?
• Is there anything that could have triggered it?
• When is the problem at its best and at its worst?

With your consent, you may be asked to remove or move clothing so that they can easily access and treat the area concerned. For this reason, it is better to wear loose and comfortable clothing that can be easily taken off or moved. 

For example, if you are attending for a problem with your legs, you may wish to bring a pair of shorts. For assessment of your neck or arms, a strappy or sleeveless top may be useful.

If for religious or personal reasons you are not happy to undress, please inform your physiotherapist who will be able to adapt the treatment if necessary.

Your physiotherapist will ask you to tell them as much as you can about your issue. They will need to assess you and look at the area of your body causing your problems, so you should be prepared to remove some clothing if necessary.

Your physiotherapist will explain what your issue or injury is likely to be and the ways that we can help to treat the problem. There may be some time for treatment at the end of the session, but this will depend on your condition. 

Initial assessments are 30 minutes long. If you have more than one issue, make sure that you talk to them about your priorities. 

In rare cases, we may find that we are unable to treat people and that they need to be referred to a specialist. For example, if you have a broken bone or need surgery. More complex cases may sometimes require a second opinion. 

At the start of every appointment, your physiotherapist will ask if there have been any changes since your last visit. 

Most of your appointment will be spent treating you - learn more about treatment with us. 

Depending on your personalised treatment plan, this may mean your physiotherapist using techniques such as soft tissue massage or helping you to build strength through exercise therapy.

Your physiotherapist may also use some of your appointment to talk to you about your goals and objectives, provide education and advice, and make notes on your patient file.

Follow up appointments will last up to 30 minutes, including time for discussion, treatment, taking notes and answering any questions you may have. 

No. You do not need to bring any ID to your appointment.

The type of treatment you receive will vary depending on your own personal circumstances, injury or condition. Learn more about treatment with us. 

If your treatment includes manual therapy techniques your physiotherapist will provide you with advice about managing any post-therapeutic effects, which may include avoiding any strenuous activity and applying ice to the area.

If you need to check, cancel or re-schedule an appointment please call us on 0330 678 0851. 

If you want to cancel your appointment, you must let us know 24 hours before your appointment is due to take place. 

If you do not give 24 hours notice on more than one occasion we may have to close your file and refer you back to your GP. 

Please share your feedback with us using our compliments and complaints page.

You will never have to worry that your personal data is being stored inappropriately, managed badly or shared with anyone that it shouldn’t be.  

We take data security and patient privacy seriously. All of our employees receive regular training and we invest in high-tech (ISO accredited) IT systems, which means that we are able to maintain the highest standards of data security.

Yes, you can bring children and minors to the appointment with you. They will have to join you in the treatment room. 

The Advanced MSK and Diagnostics Service is an advanced diagnostic service for musculoskeletal problems that still persist after being treated by your GP and physiotherapy. Should you require additional imaging or advanced treatment following treatment with Ascenti, we will be able to make a referral to this service. 

Advanced MSK and Diagnostics Service is located at Upper Gordon Road Surgery in Camberley, with a team made up of  Consultants, GPwSI, Physiotherapists and Sports Therapists. Referrals can only be made via a GP or Physiotherapist. 

More information can be found on Advanced MSK and Diagnostics Service website,