Referral to physiotherapy services
We have a preferred supplier of physiotherapy services called Ascenti. Ascenti are the leading provider of physiotherapy in the UK, helping thousands of people to elevate their health and live active lives every day. Their team of expert clinicians can get to the heart of your problem and treat it, fast.
Physiotherapy treatment with Ascenti includes free access to their award-winning exercise and rehabilitation app, which supports you on your journey to recovery from the moment you book your first appointment.
Thank you for choosing Ascenti.
Please note, our administrators are able to take calls as follows:
Monday - Friday 9am - 5pm
Saturday 10am - 1pm
Call: 0330 678 0850
How much will it cost me?
We believe in showing the costs of all the services as clearly as possible so that you can make an informed decision before booking an appointment with our partner.
Video consultation
£44.00
Initial and follow-up in-clinic consultation (30 minutes)
£50.00 (outside M25)
£55.00 (inside M25 other than central London clinics)
£60.00 (central London clinics)
PMI patients
It is your responsibility to ensure you receive pre-authorisation from your PMI provider before your appointment takes place. Once a provisional booking has been made, an Ascenti member of staff will contact you to take a £1 excess payment to secure your booking.
Payment terms
Full payments will be taken at the time of booking an appointment.
Cancellation policy
Should you be unable to attend any of your appointments please inform us with a minimum of 48 hours’ notice. If you fail to attend without informing us you may be charged.
You can contact us on our phone numbers below to cancel appointments or for any general enquiries about your treatment.
Freephone: 0330 678 0850
Your physiotherapy appointment and Coronavirus (COVID-19)
Please do not attend your appointment if you have Covid-19 related symptoms, have a high temperature or have tested positive for Covid-19.
If you need to cancel or rearrange your appointment, please let us know at least 24 hours before it is due to take place. Unfortunately we may have to charge you or place your treatment on hold if you fail to cancel in time.
Travel and parking information for your clinic can be located here.
Reminders and confirmation text messages may still refer to a video or phone call, please ignore this and attend your in-clinic appointment if you are able to.
What to expect next?
- At the time of booking if you are self-funding treatment you will be asked to pay upfront for your session. Further payments will be taken at subsequent appointments.
- Once you have booked your appointment with Ascenti you will receive information on how to access the Ascenti Physio app. This will come via email, please follow the easy steps to set up your profile. The app will be used throughout your treatment to prescribe and monitor home exercises. Please let Ascenti know if you are unable to access the app.
- You will also be asked to complete some pre-appointment questionnaires to gain a better understanding of your pain and current condition.
- Ascenti will send confirmation of your appointments to you directly via email or post, this will include the cancellation policy, please familiarise yourself with this.
- Once you have attended your appointment your therapist will arrange any follow up sessions required. Ascenti will feedback to London Doctors Clinic on your progress.
Would you like to book your appointment later?
You can always call or email us at a later time to book your appointment. Our contact details are as follows:
Ascenti
Call: 0330 678 0850
Email: info@ascenti.co.uk
London Doctors Clinic
Call: 0208 003 8553
Email: info@londondoctorsclinic.co.uk