Governance & quality
We take our responsibilities as a healthcare provider seriously and boast one of the strongest clinical governance frameworks in the industry.
This is one of the reasons we are a trusted partner to 14 integrated care boards (ICBs) and 400 private businesses.
Our dedicated in-house Governance and Quality Team is made up of 13 employees, including qualified clinicians, specialist medical advisors and subject matter experts.
They work across our business to uphold the highest industry standards and the best possible patient and customer experience, whilst constantly striving for excellence across the following areas:
- Professional registration and accreditations
- Auditing and compliance
- Monitoring and reporting on quality
- Complaints and compliments
- Risk management and reporting
- Patient safety and safeguarding
- Data protection and information security
- Infection prevention and control
- Medicines management
- Equality and diversity, including accessibility
More about our credentials
NHS Quality Report
We publish an Annual Quality Report for our NHS services here.
Physiotherapist certification
Ascenti physiotherapists are our own employees, not independent contractors.
Every physiotherapist is registered with the Health and Care Professions Council (HCPC), and receives a minimum of 100 hours of protected training and CPD time annually.
This helps us to maintain consistently high standards and keeps us on the cutting edge of the latest technologies and treatments.
Mental health therapist certification
All our psychotherapists are qualified professionals who are accredited with one or more of various professional organisations, including the British Association for Counselling and Psychotherapists (BACP), the British Association for Behaviourial and Cognitive Psychotherapists (BABCP), the EMDR Association, or the Health and Care Professions Council (HCPC).
Some have dual or multiple accreditations.
CQC registration
We are regulated by the Care Quality Commission (CQC) and hold registration for the Treatment of Disease, Disorder or Injury.
To get in touch with the CQC, you can call the CQC queries helpline on 03000 616161 or email enquiries@cqc.org.uk.
Alternatively you can write to:
Care Quality Commission
Citygate
Gallowgate
Newcastle upon Tyne
NE1 4PA
Click here to view our provider profile on the CQC website.
ISO certifications
Our International Organisation for Standardisation (ISO) certifications are regularly reviewed and demonstrate our commitment to high standards.
Quality Management System - ISO 9001 (View certificate)
If you would like to check our certification, please click here.
- Information Security Management Systems - ISO 27001 (View certificate)
- Environmental Management System - ISO 14001 (View certificate)
You can read our Business Management Systems Policy Statement here.
Data protection
You will never have to worry that your data is being stored inappropriately, managed badly or shared with anyone that it shouldn’t be.
We take data security and patient privacy seriously. All of our employees receive regular training and we invest in high-tech (ISO accredited) IT systems, which means that we are able to maintain the highest standards of data security.
You can read more about our privacy policy here.
Ascenti completed a Data Security and Protection Toolkit submission and are compliant with the National Data Guardian’s Data Security Standards, meeting statutory obligations on data protection and data security.
Patient safety
You can read our patient safety incident response framework policy here, and view our patient safety incident response plan here.