We came ahead of companies including ASDA, Shell, Bristow & Sutor and Publicis Sapient & Centrica.
The UK Digital Experience Awards recognise organisations that are delivering exceptional customer experience through the use of digital technology.
Ascenti won the ‘Best App’ category for our patient app which offers physiotherapy services at the touch of a button, with guided exercise videos, bespoke rehabilitation programmes, real-time feedback and progress monitoring and more.
The ‘Digital Change & Transformation’ gold award reflects the expansion of our patient-facing digital suite and development of our internal digital culture, including investment in internal communications software, a sophisticated intranet, and a bespoke online shop for clinicians.
The judges were particularly impressed by the way Ascenti adapted our services to respond to the coronavirus crisis and continued delivering treatment remotely, and said that Ascenti "summed up what good digital innovation is all about." The winners were announced on Thursday 16 July during a virtual ceremony, following a day of online presentations over video call.
CEO of Ascenti, Stephanie Dobrikova, commented: “We are thrilled to have won both the Best App and Digital Change & Transformation awards. Over the last two years Ascenti has made huge investment in our digital capabilities and we are proud to now offer market leading digital services including digital triage, virtual consultations and direct booking.
“These digital advancements are proven to enable our patients to achieve enhanced outcomes. They have also been invaluable during the coronavirus crisis, allowing us to adapt quickly to a fully online service and continue to deliver high standards of care for our patients throughout this time.
"Our digital services are now central to our business and a core part of delivering an excellent experience for our patients and customers.
“Taking part in this programme has allowed us to properly reflect on the exciting journey we have been on over the last two years, and winning two awards is credit to all our staff who have been involved in this journey so far.”
You can view the winners in full here: https://d-x-a.co.uk/winners-and-finalists-2020
